Project and service agreements
Deliverables, prices, payment schedules, support scope, license terms, renewal arrangements, and cancellation terms must be agreed in your quote or product terms before payment.
Hosting and renewals
Hosting is managed by staff. Renewal and upgrade requests are reviewed before a new charge is agreed. No automatic payment is taken without an appropriate recurring-payment agreement.
Marketplace trades
Player listings are subject to moderation. A reservation is not proof of payment or delivery. Staff coordinate and verify fulfillment.
Refunds and cancellations
Delivered software, source code and digital files are non-refundable for change-of-mind requests, to the extent permitted by applicable law. This does not exclude mandatory remedies for non-delivery, defects or material differences from the agreed description. Before delivery, contact staff to request cancellation; eligibility depends on applicable law and the agreed order terms. Hosting, monthly access, custom development, deposits and ongoing profit-share obligations follow their agreed service-specific terms; the digital-file rule does not automatically make these payments non-refundable. Contact staff through the order conversation or contact form with your order reference and issue. Any refund due is processed through the original payment method where available, subject to applicable law and provider processing. Applicable PayPal and card dispute rights remain unaffected.
Digital delivery and withdrawal
For digital-file purchases, we ask for your separate express request for early delivery and acknowledgement before payment. Where applicable law permits, the change-of-mind withdrawal right ends when digital delivery begins after that consent. Payment or ticking a box alone is not proof of delivery. This does not remove mandatory remedies. The agreed preparation and delivery schedule still applies.
If you do not wish to request early digital delivery, contact staff before paying to discuss a delivery arrangement that respects any applicable withdrawal period. You can save your recorded policy and acknowledgement from your order page.
Request a review
Use your order support conversation or contact us with the order reference, the problem and the requested resolution. Do not send payment credentials. Staff review the agreed scope, delivery evidence and applicable rights. Requesting a review does not itself cancel an order, issue a refund or change an existing agreement.
Questions
Contact us before ordering if anything is unclear. Your agreed service-specific terms form part of the order.